Return Policy
At Breezy Body, we are committed to ensuring your satisfaction with every purchase. Our dedicated customer service team is available to assist you from 9:00 AM to 5:00 PM AEDT, Monday through Friday. We are committed to responding to all inquiries within 48 hours during our operating hours.
1. Eligibility for Returns:
- We accept returns within 30 days from the date of delivery.
- To be eligible for a return, items must be unused, unworn, and in the same condition as received. They must also be in the original packaging.
2. Non-Eligible Items for Returns:
- For hygiene reasons, we cannot accept returns on worn or washed items unless they are defective or damaged upon arrival.
- We do not accept returns on gift cards or downloadable products.
3. Return Process:
- To initiate a return, please contact our customer service team at hello@breezybody.com within the stipulated return period.
- Provide your order number as the email subject, the item(s) you wish to return, and the reason for the return.
- Our customer service team will guide you through the return process and provide you with a Return Authorization (RA) number.
4. Shipping of Returns:
- Customers are responsible for the cost of return shipping unless the item(s) received are defective, damaged, or incorrect.
- We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
5. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.
6. Exchanges:
- If you wish to exchange an item for a different size or style, please follow the standard return process and place a new order for the desired item(s).
7. Defective or Damaged Items:
- If you receive a defective, damaged, or incorrect item, please contact us immediately with photos of the product and packaging.
- We will provide instructions for returning the item(s) and will either issue a refund or send a replacement, depending on your preference and stock availability.
8. Exceptions:
- In cases where the item(s) returned do not meet our return policy criteria, we reserve the right to refuse the return or charge a restocking fee.
9. Contact Us:
- If you have any questions or concerns regarding our Returns Policy, please don't hesitate to contact our customer service team at hello@breezybody.com.
Note: This Returns Policy is subject to change without prior notice. Please review our website for the most up-to-date information regarding returns and exchanges.